Extension in your IT Service Management
We provide 1st, 2nd & 3rd level support for you - also including your manufacturer, SLA and support contracts which you have concluded with your suppliers and service providers. This gives you the advantage of being able to use only one contact person for different processes.
With our in-depth knowledge of changes in the IT infrastructure and the associated potential incidents for users, we can provide you with the best possible advice. We monitor the activities of the downstream support units and integrate
Incident Management, Configuration Management or Change Management into your process chain with our Service Desk.
We have an efficient IT monitoring system, business process monitoring and modern service tools at our disposal. All this plus the 24/7 service structures secure your IT operations and ensure that you receive excellent support.
You will receive our service desk services as a supplement to your IT service management. Whether as a supplement to your cloud solutions, your managed services or classic on-premise IT.
OUR SERVICE MODULES
- Central phone number for making contact
- Dedicated employees for high resolution rates
- Overflow into the BSH Service Desk Team at peak times
- Voice memo function and callback
On-site client support and on-call services
- Employees on site (Managed Service)
- Leave and illness substitution
- Allocation of further resources (e.g. for projects)
Service Delivery Manager
- Service Reviews
- Consulting on change management and rollouts
- Use of the BSH ticket system
- Customer satisfaction measurement
- AD analysis tool
- Further optional tools (SW distribution, MDT, etc.) possible
- Single point of contact for all services
- Manufacturer-independent troubleshooting in the interaction of components from different manufacturers
- BSH service, direct manufacturer support and third-party maintenance services flexibly available via a service desk
- Reduced coordination effort for the control of different service providers
- Reduced expenditure for contract and asset management
OUR APPROACH TO SUPPORT
AND HOW MAY WE PROVIDE YOU WITH OUR SERVICES?
Conduct a strategy discussion with our experts who - thanks to their many years of extensive experience - will help you find the right solution for your requirement. We plan and configure tailor-made Solutions & Services and operate them according to your wishes - whether in your data centers, as managed services or in the cloud.